FAQs

For policies regarding exchanges, returns, cancellations, and privacy, please click here.

What are your shipping policies?

WOODWORKING:

FREE SHIPPING on all of our woodworking products.

Shipping for all other scenarios will be calculated at checkout.

See below for information on free delivery & pick up.

COFFEE: 

Automatic FREE SHIPPING on orders $60 or more!

If the total is under $60.00, customers only pay a $5.95 flat rate shipping cost!

How long will it take to receive my order?

WOODWORKING:

Timeframes are explained in each purchasable listing. We provide an estimated shipping timeframe for custom orders and in stock items and try our best to adhere to them. However, please allow some flexibility as we are working with wood, resins, third-party suppliers, and sometimes extended timeframes are needed. We will thoroughly communicate with you when this is to be expected. We are upfront with the turnaround prior to order placement to each client on an individual basis.

COFFEE:

We begin roasting your coffee when we receive your order. Currently, we can typically have your order roasted and ready within 2-3 days. We will ship your order the following business day. 

Get your coffee or woodworking quicker by taking advantage of "Free Delivery" when applicable! 

To see if your shipping location qualifies for "Free Delivery", simply check "Ship" at checkout to get started. 

We offer FREE DELIVERY 2 ways:

• No minimum order total and drop off location must be within a 5 mile radius of our HQ for Coffee and 10 mile radius for Woodworking.
• Minimum purchase of $59 for Coffee and drop off location must be within a 10 miles radius of our HQ. (This option is great for small businesses or offices that need more coffee for their employees). 
• No minimum purchase order for woodworking, but location must be within the 10 mile radius of our HQ.

    * We also offer delivery of Coffee within a 5-10 mile radius of our HQ for a fee of $2.50. 

Our headquarters are located at 2060 Maple Dr. Columbiana, OH 44408.

If you choose the “Pick Up” option, we will have your order ready within a day. There is no minimum purchase for the "Pick Up" option. Pickup location is also our HQ: 2060 Maple Dr. Columbiana, OH 44408.

For pickup or delivery, you will be notified when the order is ready and we will coordinate a date and time.

We will deliver and accept pick-ups 7 days a week.

Woodworking Inquiries:

Please reach out to us for questions related to In Stock items or Custom orders. Since these are on an individual basis, we prefer to go over things on an individual basis. 

CHAT

EMAIL - info@steeloakbrews.com

How do I know which coffee is going to match my preferences?

Please view our page, "What’s My Roast?" to help guide your decision-making. Or you may choose to order our Coffee Lover’s Variety Bags bundle & save option where you can choose three 8 oz bags of any of our coffees. This way you can experiment with different options! Each product description also describes the flavor and aroma of each coffee. 

What type of coarseness do I need to consider?

If you are grinding your fresh beans at home, the following is a guide for coarseness based on what you're brewing with:

Drip coffee:
  Cone filter - Fine
  Flat bottom filter - Medium
Pour Over - A couple notches finer than medium
Espresso - Extra fine
French Press - Coarse
Moka - Extra Fine
Iced coffee - Coarse

Our default coarseness we grind when a customer orders ground coffee will be a medium coarseness which is typical for a drip coffee machine. 

If you are purchasing ground coffee from us, feel free to include a note at checkout for which type of coarseness you would like. The note option is in your cart.

What is the shelf life of coffee?

Whole beans stay fresher longer than ground beans. Because of this, we always recommend keeping roasted coffee beans whole up until you're ready to brew.

For better tasting coffee, do not put the coffee in a refrigerator. A refrigerator can create moisture and condensation, damaging your product and ruining the flavor. It also absorbs the other food smells in your fridge. 

Always keep your coffee, whether whole bean or ground, in an airtight container and away from direct light. This will extend the coffee's freshness.

How much coffee do I need?

While this is totally up the consumer, a good guide is one 12 oz bag a week.

Here's the breakdown:
A typical coffee scoop holds 2 tablespoons of grounds.

If you use one scoop of grounds per cup of water and fill up the 12-cup capacity of your drip coffee machine daily, you will use 2 ounces of coffee grounds. 2 ounces divided by 12 ounces will give you 6 days.

Again, this is just a guide and will change depending on your consumption.

If you need any help calculating how much you need, please reach out.

As always, if you have any questions, our chat is live 9am-10pm, 7 days a week or drop us an email: info@steeloakbrews.com
Happy Brewing ☕️